Explore customer-focus options | The MultiChoice Group

Job Sectors

Find your perfect fit with MultiChoice careers. Browse our job categories for opportunities across functions

Keeping our customers happy is a big part of our business and we need the most attentive and digitally savvy people assisting them. They are patient, charismatic, brilliant communicators and keep MultiChoice in constant touch with its customers’ needs.

Our dedicated call centre support, customer service agents and IT client support are a critical link between us and our biggest fans. If you’re naturally service-centric and revel in bringing delight and satisfaction to customers, then this is the place for you. Explore customer focus jobs.

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Service recovery

Service recovery agents are responsible for turning customers who have not had a positive experience with any of the Group’s brands into loyal customers.

Digital care and enablement

This team helps to maintain excellent customer experiences for all MultiChoice customers who make use of our digital
services.

Customer operations

Customer operations agents find the best techniques for delivering a consistently high quality of products and services to customers who interact with our brands.

Customer value management

The customer value management team measures and maximises the value that MultiChoice delivers to its customers based on data and customer sentiment.

Customer experience (CX)

This team is tasked with ensuring that every touchpoint customers have with MultiChoice is positive, delightful and in line with the Group’s corporate identity.

Product and innovation

Our product and innovation specialists are constantly evolving MultiChoice’s products and services to keep up with customers’ needs and the advances in technology.

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Our Hiring Process

Becoming part of the MultiChoice movement is as easy as 1-2-3

Submit a job application

When you see a position that’s perfect for you, submit an application with your CV through the MultiChoice careers portal.

Wait while we review your application

We will consider your application. If there’s a match and we like what we see, we’ll reach out to you to schedule an interview.

Time to get the job

If your application is successful, you’ll get that all-important call for an interview that could be the start of you becoming part of the team.

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